RESOLVED: Latest Chrome update does not work with BUworks

How to update the Chrome Operating System on your Chromebook. Select About Chrome OS or About Chromium OS on the bottom left of the menu. Select Check For Updates. If your device is up-to-date, it will show that here. If there is an update pending, you will be.

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Thursday, January 26th, 2017

Update 4/27/17: The patching of the BUworks Central portal is complete. As long as you have the latest version of Chrome (version 58) you should be able to use that to access BUworks once again.

Please be advised that the latest version of Google Chrome, version 56.0.2924.76, does not work with the BUworks Central portal. It will only show the heading of the BUworks Landing Page. No tabs will appear, making navigation impossible. If you intend to use Chrome to access BUworks, please do not intentionally update Chrome (going into Help>about will automatically trigger an update) until we have resolved this issue. If it updates automatically, you should be able to use Firefox or IE as alternative browsers. We will post news of any resolution on the BUworks Landing page.

Update 3/2/17: Google and SAP provided a fix in mid-February. We tested it and found that it resulted in unacceptable system performance. Google worked on another fix that we have now tested that appears to work correctly. Unfortunately, it will not be available until Google releases version 58 as a general release. Right now they are projecting that to be April 25, 2017. Our apologies for any inconvenience due to this extended resolution.

Update 4/24/17: Google has released version 58 of Chrome. We are testing it with SAP's patch and it appears to be working correctly. We have scheduled the patch to go to production on Thursday, 4/27/17, by 7 AM. At that point, you should be able to use Chrome to access the BUworks Central portal once again. We apologize for any inconvenience this has caused.

For help or assistance anytime, please contact the IT Help Center by sending an email to ithelp@bu.edu or calling 617-353-HELP (4357).

If an update is available, Chrome will automatically update on the next relaunch. However, if you don’t restart Chrome often or if you have disabled updates in Chrome, then you may face update issues. If you notice that you are not running the latest version of chrome and Chrome is not auto-updating, then you might have to manually update it.

In this post, I’ll show you how to manually update Google Chrome to the latest version. Furthermore, I’ll also provide solutions to common update problems that may be preventing you from updating Chrome.

Topps Chrome Update 2017

Note: Chrome doesn’t support Windows Vista/XP, Mac OS 10.8 and below. Updating Chrome on these operating systems is useless.

Chrome Update 2017

Manually update Google Chrome

First, let’s see how the basic manual update process works in Chrome before we go into fixing any update issues. Usually, Chrome shows a green, orange, or red dot on Chrome main menu when an update is available. You can click on “Update Google Chrome” option from the menu to update it. However, if this option isn’t available and you are still on an older build, then here’s how to manually update Google Chrome:

1. Click on the Chrome main menu (three vertical dots) at the top-right corner.

2. Here move to the “Help” option and select “About Google Chrome” from it.

3. On the “About” page, Chrome will look for latest updates and automatically download it if available. You can then click on “Relaunch” button to install the update.

If there is no technical problem, then the above process will update Chrome. However, if you do face an error such as “Updates are disabled by administrator” or “Update server not available”, then follow the below-mentioned solutions.

Make sure Chrome updater isn’t disabled

If you have used any method to disable Chrome updates, then it may cause an error while manually updating Chrome. Previously, I have covered two most common ways to disable Chrome updates. You can follow the guideline in that article to make sure Chrome updates aren’t disabled on your PC.

Disable antivirus and PC Firewall

There is also a possibility your antivirus program or Firewall may be preventing Chrome from contacting update servers. Temporarily, disable your antivirus program and PC Firewall and then manually update Chrome. You can check your antivirus program FAQ page to learn how to disable it. For disabling Firewall, check out this article on how to disable Firewall in Windows and Mac.

Restart the PC

If you haven’t restarted your PC for a while, then it may cause issues with the update as well. Just close Chrome and reboot your PC. Afterward, start Chrome and follow the manual update process I mentioned at the start.

Use Chrome CleanUp Tool to remove harmful software

A harmful software may also prevent Chrome from updating. Thankfully, Chrome comes with a built-in cleanup tool to remove known harmful software from your PC. Here’s how to use it:

1. Click on Chrome main menu and select “Settings” from it.

2. Afterward, click on “Advanced” and then at the very end, click on “Clean up computer”.

3. Now click on “Find” and Chrome will start searching for harmful software on your PC.

Chrome will automatically look for any harmful software on your PC and help you remove it. You should also scan your PC with a good antivirus program such as Avast to ensure no virus is preventing Chrome update.

Reinstall Chrome

If your version of Chrome is very old or none of the above fixes help you update Chrome, then reinstalling it is a sure shot way to get the latest version of Chrome. However, before reinstalling make sure all your data and settings are properly synced so you may recover them again.

Now just uninstall Chrome on your PC and install it using the official download page. The official Chrome page always offers the latest public build of Chrome. In case your face any issues while reinstalling Chrome, try using the Chrome offline standalone installer. If that doesn’t help, then completely delete previous Chrome leftovers.

Ending words

Manually updating Chrome usually isn’t an issue if you keep updating Chrome from time to time. Although the above solutions should help update Chrome, but if nothing works, then reinstalling Chrome is a good option. Let us know in the comments if you managed to update Chrome or not.

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